Last updated: July 13, 2026
Thank you for shopping with Out The Closet Beauty. This policy explains our order-processing, shipping, tracking, and delivery procedures.
Orders are generally processed within 2–5 business days, Monday through Friday, excluding weekends and holidays.
Processing may include:
Payment and order verification
Product sourcing and inventory confirmation
Quality inspection
Packaging and fulfillment preparation
Processing time is separate from shipping and delivery time. Some customized, preordered, high-demand, or specially sourced products may require additional processing time. Any extended processing estimate will be displayed on the product page or communicated to the customer.
After processing is complete, estimated delivery times are:
United States: 5–15 business days
Canada: 7–20 business days
Other international destinations: 10–25 business days
These estimates begin after the order has been processed and transferred to the shipping carrier.
Delivery dates are estimates and are not guaranteed. Carrier delays, customs inspections, severe weather, holidays, high order volume, and other circumstances outside our direct control may affect delivery.
Standard U.S. shipping: $4.95
Free U.S. shipping: Orders over $50
International shipping: Calculated at checkout
Shipping promotions may change temporarily during special sales or promotional events. The shipping rate displayed during checkout will apply to the order.
Customers will receive an order-confirmation email after completing a purchase.
Once the order ships, a separate email containing the tracking number and available tracking link will be sent to the email address provided during checkout.
Tracking information may take several business days to update after a shipping label is created. A label-creation notification does not always mean the carrier has scanned or begun transporting the package.
If tracking has not updated within 5–7 business days, contact us at customerservice@outtheclosetbeauty.net for assistance.
Some orders may contain products fulfilled from different locations. These orders may arrive in separate packages and on different dates.
When available, separate tracking information will be provided for each package. Customers will not be charged additional shipping fees because an order is divided into multiple shipments.
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please verify the following information before submitting an order:
Full name
Street address and apartment or unit number
City, state, and ZIP or postal code
Country
Email address and telephone number
Address-change requests are not guaranteed after an order has been submitted.
Out The Closet Beauty is not responsible for delays or failed deliveries caused by incomplete or incorrect information provided by the customer. Additional shipping fees may apply if an order must be resent.
If we learn that an order cannot ship within the stated timeframe, we will contact the customer using the email address provided at checkout.
The customer may be offered the choice to:
Accept the revised shipping timeframe
Select an available replacement
Cancel the affected unshipped item or order for a refund
Customers may cancel an order affected by an indefinite shipping delay at any time before the merchandise ships.
International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees required by the destination country unless otherwise stated during checkout.
Customs processing may delay delivery. Out The Closet Beauty cannot control customs-inspection timelines or determine whether a destination country will assess additional fees.
International customers are responsible for confirming that the ordered products can legally be imported into their country.
If tracking stops updating or a package appears lost in transit, contact us so we can review the shipment and assist with available carrier-claim procedures.
Carrier investigations may require additional time. Depending on the investigation outcome and product availability, an eligible resolution may include:
A replacement
Store credit
A refund
Continued assistance with the carrier’s claim process
Do not file multiple claims for the same shipment with the carrier, payment provider, and Out The Closet Beauty without notifying us, as duplicate claims may delay the investigation.
If tracking shows that a package was delivered but it cannot be located:
Check the front door, side door, porch, mailbox, parcel locker, garage, and surrounding delivery area.
Ask household members, neighbors, building staff, or a leasing office whether they accepted the package.
Allow up to 48 hours because some carriers may mark packages as delivered shortly before final delivery.
Contact the carrier to request delivery details or geographic scan information.
Contact us at customerservice@outtheclosetbeauty.net with your order number and carrier case number.
A delivered tracking status does not automatically qualify an order for a refund. Each claim will be reviewed using the tracking history, delivery confirmation, customer documentation, and carrier investigation.
Out The Closet Beauty will provide reasonable assistance, but we cannot guarantee reimbursement for packages confirmed as properly delivered to the address entered during checkout.
Customers are encouraged to use a secure delivery address and monitor tracking updates.
If a package is believed to have been stolen after confirmed delivery, the customer may need to file a report with the shipping carrier, property-management office, local authorities, or applicable shipping-protection provider.
Any replacement, refund, or store credit will depend on the available documentation and outcome of the carrier or shipping-protection investigation.
Packages returned because of an incorrect address, refusal, unsuccessful delivery attempt, unpaid customs fees, or failure to collect the package may be subject to additional shipping charges.
If an eligible returned package is approved for a refund, the original shipping charge, return-shipping cost, customs charges, and carrier fees may be deducted from the refund where permitted.
A refused package does not automatically cancel the order or guarantee a full refund.
If a package or item arrives damaged, contact us within 48 hours of delivery.
Include:
Your order number
Clear photos of the shipping box or mailer
Photos of the shipping label
Photos or video showing the damaged product
A brief description of the issue
Keep all products and packaging while the claim is being reviewed. Do not wear, install, wash, cut, color, or alter the item.
Approved claims will be handled according to our Return and Refund Policy.
Cancellation requests should be submitted as soon as possible.
Orders cannot normally be canceled after they have been processed, submitted to a fulfillment partner, customized, or shipped.
A cancellation request is not confirmed until you receive written confirmation from Out The Closet Beauty. Please review our Return and Refund Policy for additional information.
For questions about processing, shipping, tracking, or delivery, contact:
Out The Closet Beauty
Email: customerservice@outtheclosetbeauty.net
Please include your full name and order number so we can assist you efficiently.