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Frequently Asked Questions

A: We’re the world’s first wig donation and resale platform. We offer luxury wigs and bundles, while also giving customers the opportunity to donate gently-used wigs for store credit or discounts.

A: Submit our donation form to tell us about your wig. After approval, you’ll receive instructions on where to ship it. Once received and verified, we’ll send you a unique discount code.

A: We accept gently worn human hair wigs — lace fronts, closures, and full lace units. We do not accept synthetic wigs or severely damaged units.

A: Yes! You cover shipping, and we reward you with a discount code to use on your next purchase.

A: Coming soon! You’ll be able to send in your old units for professional cleaning, repair, and styling. Stay tuned!

A: Some are refurbished for resale, while others will go to future community programs providing free wigs to women in need.

A: Due to the nature of our products, all sales are final. However, if your item arrives damaged or defective, please contact us within 48 hours at info@outtheclosethair.com.

 
 

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