Last updated: July 13, 2026
At Out The Closet Beauty, we want you to feel confident about your purchase. Because wigs, hair extensions, and hair accessories are personal-use beauty products, all approved returns must meet the eligibility requirements below.
You may request a return within 30 calendar days of the delivery date.
To qualify for a return, the item must be:
Unworn, unused, and unwashed
Free from odors, makeup, hair products, glue, or styling residue
Uncut, uncolored, unbleached, and chemically unprocessed
Returned with the lace uncut and unaltered
In its original packaging with all tags, bands, combs, gifts, and accessories included
In the same condition in which it was received
Products that do not meet these requirements will not be eligible for a refund or exchange.
Before sending an item back, email customerservice@outtheclosetbeauty.net with:
Your full name
Your order number
The item you would like to return
The reason for the return
Clear photos of the item and packaging
Approved customers will receive return instructions and the appropriate return address. Items returned without prior authorization may not be accepted.
Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect.
We strongly recommend using a trackable shipping service. Out The Closet Beauty is not responsible for unauthorized returns or return packages lost during transit.
Original shipping charges are nonrefundable unless the return resulted from an error by Out The Closet Beauty.
Once your return is received, it will be inspected to confirm that it meets our return requirements.
When approved, the refund will be issued to the original payment method. Please allow additional time for your bank or payment provider to post the refund to your account.
If a returned product has been worn, altered, damaged, or does not meet the eligibility requirements, the return may be denied and sent back to the customer.
Please inspect your order immediately after delivery.
If an item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at customerservice@outtheclosetbeauty.net.
Please include:
Your order number
Clear photos or video of the item
Photos of the shipping packaging and label
A brief explanation of the issue
After reviewing the claim, we may provide a replacement, exchange, store credit, or refund, depending on the circumstances and product availability.
Do not wear, wash, cut, install, color, or alter an item while a claim is being reviewed.
The following items are final sale and are not eligible for return unless they arrive damaged, defective, or incorrect:
Worn, installed, washed, or altered hair
Wigs with cut or altered lace
Used wig caps, adhesives, edge-control products, sprays, mousses, and other personal-use hair products
Customized, colored, bleached, cut, or specially ordered products
Wig restoration, repair, customization, and other completed services
Donated or restored units identified as final sale
Clearance items marked “Final Sale”
Gift cards
Free promotional gifts
For hygiene reasons, opened personal-care products cannot be returned.
Eligible items may be exchanged based on product availability. Customers are responsible for return shipping and any price difference unless the exchange is required because we sent a damaged, defective, or incorrect item.
Orders may be canceled before processing begins. Processing may begin shortly after an order is submitted, so cancellation requests are not guaranteed.
Once an order has been processed, submitted to a supplier, customized, or shipped, it cannot be canceled under normal circumstances.
If we cannot ship your order within the advertised or agreed-upon shipping timeframe, we will contact you with available options, which may include accepting the delay or canceling the unshipped order for a refund.
Customers are responsible for entering a complete and accurate shipping address at checkout.
Packages returned because of an incorrect address, refusal, failed delivery attempt, or failure to collect the package may require additional shipping charges before they can be resent.
Any approved refund for an undeliverable or refused package may exclude the original and return-shipping costs.
If tracking shows that a package was delivered but you cannot locate it, please:
Check the delivery area and surrounding property.
Ask members of your household or neighbors.
Contact the shipping carrier.
Email us so we can assist with available carrier-claim information.
A carrier’s “Delivered” status does not automatically qualify an order for a refund. Claims will be reviewed individually based on the tracking history and available documentation.
Please contact us before filing a payment dispute. We are committed to reviewing legitimate order concerns and working toward an appropriate resolution.
Fraudulent chargebacks or disputes filed after a valid refund, replacement, or resolution has already been provided may be contested using the order, communication, delivery, and tracking records.
Questions about returns, exchanges, or refunds may be sent to:
Out The Closet Beauty
Email: customerservice@outtheclosetbeauty.net